Client Experience Representative
--Fair Trade Outsourcing--
One Lorton Building, Ledesma Street, Iloilo City, Iloilo ,, Philippines
Who we are:
Fair Trade Outsourcing™ (FTO) is a fast-growing BPO company and fair trade outsourcing center that provides impact sourcing work for companies worldwide.
Our main office is in Philadelphia, Pennsylvania with a global network of delivery centers in the Philippines, Mexico, and Ghana.
In the Philippines, we already have four centers with more than a hundred employees in each site.
Client Experience Representatives are expected to assist current or potential test takers with scheduling, connecting, or any issues that they may be experiencing. Representatives are also expected to assist professors and/or administrators with basic concerns such as checking the test taker’s exam status, or any issues that are still within their scope of knowledge and support.
They are expected to answer and provide excellent service by answering all their concerns and providing them with real-time resolution.
Representatives are tasked to do Chats, Calls and Tickets.
Representatives are expected to maintain professional and keep their integrity within the operations.
Must be willing to work on a flexible schedule including Weekends and/or holidays.
Should be responsible, reliable, attentive to detail and with good active listening skills.
You'll report to: Manager on Duty
Location: Iloilo City
Start date: As soon as possible
Interview with Recruitment Officer
Interview with Hiring Manager
Service Incentive, Solo Parent, Paternity, Maternity, VAWC, Magna Carta
Social Security System, PhilHealth, PAG-IBIG, Shift differential, premium pay, 13th-month pay
Above minimum wage salary, COLA (Cost Of Living Adjustment), Financial Assistance (Catastrophic Fund), Referral Incentives
Healthcare, dental, life insurance, daily hospital income, and personal accident benefit
English Proficiency Directed Training, Zero Interest Microloan for business
Zero Interest Motorcycle loan
Vacation, Sick, Quarantine, and Bereavement leaves