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Customer Relations

One Lorton Building, Ledesma Street, Iloilo City, Iloilo ,, Philippines

Who we are: 

Fair Trade Outsourcing™ (FTO) is a fast-growing BPO company and fair trade outsourcing center that provides impact sourcing work for companies worldwide.

Our main office is in Philadelphia, Pennsylvania with a global network of delivery centers in the Philippines, Mexico, and Ghana.

In the Philippines, we already have four centers with more than a hundred employees in each site.


Mission 

We are a Fair Trade Outsourcing Center Company that delivers superior results for clients by valuing our agents, ensuring their safety, and improving their economic welfare.  

Vision 

We seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment, eventually growing a new generation of capital owners from wage earners.

The Customer Relations’ role is to communicate to eye care practices via fax or phone should a discrepancy occur to verify the validity of a prescription.

Responsibilities

  • Follow verification policies and procedures to ensure accurate verification is performed in a timely manner.
  • Assist in tasks related to prescription operations requested by either the direct team leader or any person in management
  • Aid in the efforts of maintaining a lean work environment.
  • Work as a team with all functional work areas.

Knowledge, skills & abilities required

  • Proven people skills
  • Must know how to multitask and manage time effectively.
  • Excellent written and verbal communication skills.
  • Outstanding problem-solving and organizational abilities.

Mandated Benefits

Social Security System, PhilHealth, PAG-IBIG, Shift differential, premium pay, 13th-month pay, Service incentive leave and annual conversion, Solo parent leave, Paternity leave, Maternity leave, and  VAWC leave

PTOs

Vacation, Sick, Quarantine, and Bereavement leaves 

Perks

Above minimum wage salary, COLA (Cost Of Living Adjustment), Financial Assistance (Catastrophic Fund), Referral Incentives

Impact Programs

English Proficiency Directed Training, Zero Interest Microloan for business, Zero Interest Motorcycle loan, Win-a-Fridge