Customer Service Representative
IloIlo,
Philippines
QL8 Corporation Mezzanine Floor Metro Lifestyle Complex, F. Torres Street corner Emilio Jacinto Ext., Poblacion District, Davao City, 8000, Philippines
Who we are:
Fair Trade Outsourcing™ (FTO) is a fast-growing BPO company and fair trade outsourcing center that provides impact sourcing work for companies worldwide.
Our main office is in Philadelphia, Pennsylvania with a global network of delivery centers in the Philippines, Mexico, and Ghana.
In the Philippines, we already have four centers with more than a hundred employees in each site.
Responsibilities
Grabs all assigned sessionsSecures the testing environment both Virtual and PhysicalProvides timely and professional serviceIs fully aware and is compliant with FERPA (Family Education Rights and Privacy Act)Observes ENGLISH ONLY POLICY all of the time while in the production floorMaintains a good tone of voice, word choice and positive scripting when speaking with clientsCompletes all training courses and refresher training courses required by operationsReaches out to Managers for attendance concerns 2 hours before the shiftDiligently strive to meet the metrics set by the operations Observes professionalism and shows respect to co-employees and managers all of the time.Adheres to all set policy by the company and clientRespond to all chats in a required timelineMaintain professionalism and courtesy in all chat conversations.
Requirements
Open to 18 years old and Above
Good English Communication Skills
Schedule Flexible
Must be willing to work onsite
With BPO experience
Responsibilities
Requirements
Open to 18 years old and Above
Good English Communication Skills
Schedule Flexible
Must be willing to work onsite
With BPO experience
Hierarchy
You'll Report to: Floor Managers, Shift Managers and Manager on Duty
Application process
Resume review
Interview with Recruitment Officer
Interview with Hiring Manager
Offer
Resume review
Interview with Recruitment Officer
Interview with Hiring Manager
Offer
Mandated Benefits
Social Security System, PhilHealth, PAG-IBIG, Shift differential, premium pay, 13th-month pay
Mandated Benefits
Service Incentive,
Solo Parent, Paternity, Maternity,
VAWC, Magna Carta
Perks
Above minimum wage salary, COLA (Cost Of Living Adjustment), Financial Assistance (Catastrophic Fund)
Referral Incentives
Impact Programs
English Proficiency Directed Training, Zero Interest Microloan for business
Zero Interest Motorcycle loan
Win-a-Fridge
PTOs
Vacation, Sick, Quarantine, and Bereavement leaves
