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Customer Service Representative

QL8 Corporation Mezzanine Floor Metro Lifestyle Complex, F. Torres Street corner Emilio Jacinto Ext., Poblacion District, Davao City, 8000, Philippines

Who we are: 

Fair Trade Outsourcing™ (FTO) is a fast-growing BPO company and fair trade outsourcing center that provides impact sourcing work for companies worldwide.

Our main office is in Philadelphia, Pennsylvania with a global network of delivery centers in the Philippines, Mexico, and Ghana.

In the Philippines, we already have four centers with more than a hundred employees in each site.


Mission 
We are a Fair Trade Outsourcing Center Company that delivers superior results for clients by valuing our agents, ensuring their safety, and improving their economic welfare.  

Vision 
We seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment, eventually growing a new generation of capital owners from wage earners. 





Responsibilities 

Grabs all assigned sessions
Secures the testing environment both Virtual and Physical
Provides timely and professional service
Is fully aware and is compliant with FERPA (Family Education Rights and Privacy Act)
Observes ENGLISH ONLY POLICY all of the time while in the production floor
Maintains a good tone of voice, word choice and positive scripting when speaking with clients
Completes all training courses and refresher training courses required by operations
Reaches out to Managers for attendance concerns 2 hours before the shift
Diligently strive to meet the metrics set by the operations
Observes professionalism and shows respect to co-employees and managers all of the time.
Adheres to all set policy by the company and client
Respond to all chats in a required timeline
Maintain professionalism and courtesy in all chat conversations.

Requirements

Open to 18 years old and Above 

Good English Communication Skills  

Schedule Flexible  

Must be willing to work onsite  

With BPO experience  



Hierarchy


You'll Report to: Floor Managers, Shift Managers and Manager on Duty 

 


Application process

               Resume review  

                Interview with Recruitment Officer  

                Interview with Hiring Manager  

                Offer  

Mandated Benefits

Social Security System, PhilHealth, PAG-IBIG, Shift differential, premium pay, 13th-month pay

Mandated Benefits

 Service Incentive,
Solo Parent, Paternity, Maternity,
VAWC, Magna Carta

Perks

Above minimum wage salary, COLA (Cost Of Living Adjustment), Financial Assistance (Catastrophic Fund)
Referral Incentives

Company Benefits

Healthcare, dental, life insurance,  daily hospital income and personal accident benefit

Impact Programs

English Proficiency Directed Training, Zero Interest Microloan for business
Zero Interest Motorcycle loan
Win-a-Fridge

PTOs

Vacation, Sick, Quarantine, and Bereavement leaves 

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