Helpdesk Analyst1
--Fair Trade Outsourcing--
QL8 Corporation Mezzanine Floor Metro Lifestyle Complex, F. Torres Street corner Emilio Jacinto Ext., Poblacion District, Davao City, 8000, Philippines
Who we are:
Fair Trade Outsourcing™ (FTO) is a fast-growing BPO company and fair trade outsourcing center that provides impact sourcing work for companies worldwide.
Our main office is in Philadelphia, Pennsylvania with a global network of delivery centers in the Philippines, Mexico, and Ghana.
In the Philippines, we already have four centers with more than a hundred employees in each site.
Key Responsibilities:
-Coordinates with any senior IT or any higher-ranked personnel in the IT and
-Engineering department for any concerns related to the department, to resolve any hardware, software, and networking concerns as related to agent or support workstations and other IT equipment or systems.
-Ensure the continuous up-time of our networks, workstations, and other IT equipment or systems.
-Ensure security of data, network access, and backup systems.
-Processes and resolves any IT helpdesk-related concerns.
-Processes Inventory documentation of any IT hardware, software, and networking assets.
-Communicates any concerns to superiors to facilitate swift resolutions.
Requirements:
-BSIT/equivalent technical course OR relevant IT/support experience
-High level of self-motivation and self-confidence
-Amenable to flexible schedule - we are operational 24/7.
-Mid-level English Proficiency is a MUST.
-Knowledge of networking concepts (OSI model, basic routing, CIDR, etc.)
-PC repair skills (troubleshooting Windows, basic hardware, etc.).
-Ability to adapt new concepts/software/hardware to ever-changing situations.
-Ability to assess and learn from mistakes quickly while under pressure.
-Willingness to improve practical application of technical English real-time.
-Passion for learning/dedication to the IT field as a career.
-Able to take critique well and has a good sense of humor.
-Confidence to disagree with your immediate supervisor when you think he/she is wrong (and can demonstrate why)
Key Responsibilities:
-Coordinates with any senior IT or any higher-ranked personnel in the IT and
-Engineering department for any concerns related to the department, to resolve any hardware, software, and networking concerns as related to agent or support workstations and other IT equipment or systems.
-Ensure the continuous up-time of our networks, workstations, and other IT equipment or systems.
-Ensure security of data, network access, and backup systems.
-Processes and resolves any IT helpdesk-related concerns.
-Processes Inventory documentation of any IT hardware, software, and networking assets.
-Communicates any concerns to superiors to facilitate swift resolutions.
Requirements:
-BSIT/equivalent technical course OR relevant IT/support experience
-High level of self-motivation and self-confidence
-Amenable to flexible schedule - we are operational 24/7.
-Mid-level English Proficiency is a MUST.
-Knowledge of networking concepts (OSI model, basic routing, CIDR, etc.)
-PC repair skills (troubleshooting Windows, basic hardware, etc.).
-Ability to adapt new concepts/software/hardware to ever-changing situations.
-Ability to assess and learn from mistakes quickly while under pressure.
-Willingness to improve practical application of technical English real-time.
-Passion for learning/dedication to the IT field as a career.
-Able to take critique well and has a good sense of humor.
-Confidence to disagree with your immediate supervisor when you think he/she is wrong (and can demonstrate why)
Mandated Benefits
Social Security System, PhilHealth, PAG-IBIG, Shift differential, premium pay, 13th-month pay
PTOs
Vacation, Sick, Quarantine, and Bereavement leaves
Perks
Above minimum wage salary, COLA (Cost Of Living Adjustment), Financial Assistance (Catastrophic Fund)
Referral Incentives
