HR Business Partner

One Lorton Building, Ledesma St., Iloilo City, 5000 , Philippines

Who we are: 

Fair Trade Outsourcing™ (FTO) is a fast-growing BPO company and fair trade outsourcing center that provides impact sourcing work for companies worldwide.

Our main office is in Philadelphia, Pennsylvania with a global network of delivery centers in the Philippines, Mexico, and Ghana.

In the Philippines, we already have four centers with more than a hundred employees in each site.

We are a Fair Trade Outsourcing Center Company that delivers superior results for clients by valuing our agents, ensuring their safety, and improving their economic welfare.  

We seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment, eventually growing a new generation of capital owners from wage earners. 

Specific Duties and Responsibilities

An HR Business Partner shall:

  • Directly report to the Human Resources Supervisor – Employee Relations or Sr. Human Resources Business Partner (HRBP);

  • Developing of strategic relationship with client partners and other departmental managers by understanding the business needs and being involved by recommending the necessary approach in driving its business directives in accordance and compliance with Philippine laws (i.e., Philippine Labor Code and Data Privacy Act of 2012), local ordinances, and other relevant laws;

  • Actively participating in any business-related change management and effectively communicate the information to the employees;

  • Implementing discipline management by ensuring that due process is followed in compliance with both the Philippine Labor Laws and company-specific guidelines;

  • Providing partnership to the business unit to identify strategies to increase employee engagement and performance management through effective communication, policies, and practices;

  • Discussing with the management to identify specific work situations requiring employees to   better understand changes in policies, procedures, regulations, and technologies, as needed;

  • Supporting HRBP(s) with end-to-end delivery of human capital tactics that will drive the business to meet its goals. This role requires a combination of hands-on approach and critical reasoning and thinking, use of data to guide work, being comfortable challenging convention;

  • Providing insightful data to guide decision making and offer proactive solutions, solving problems and getting to the root cause of any issue, regardless of complexity;

  • Contributing to the design and support the implementation of solutions that cut across multiple disciplines, even those beyond human capital and organizational solutions;

  • Providing advice and guidance to the Executives and managers on employment matters influencing management and the leadership around the people agenda to maximize service performance;

  • Identifying HR priorities from corporate and departmental plans, translating business requirements into effective HR practices and delivering people solutions aligned to business objectives;

  • Delivering key HR initiatives across the spectrum, including workforce planning, restructuring, resourcing, talent management, pay and reward, employee relations, employee         engagement, and performance management;

  • Ensuring key stakeholders are informed /consulted on relevant changes such as restructures, redundancies, etc.;

  • In-charge of processing end-to-end offboarding documents of separated employees such as but not limited to processing of employee’s clearance quit claim and final pay; and

  • Performing of any other tasks analogous to the foregoing given by the Human Resources Manager and Supervisor – Employee Relations.

Corporate Responsibilities

  • Leading by example as a role model for Fair Trade Outsourcing’s mission, vision, and Agents Bill of Rights (ABOR);

  • Driving the delivery of business and corporate plans for your own areas of responsibility;

  • Taking a proactive approach to risk management, ensuring risks and issues are identified, addressed, and reported and, where appropriate, escalated;

  • Managing individuals or teams through line management and/or matrix management arrangements as required, ensuring under performance is managed and adequate resourcing is planned to meet objectives; and

  • Must be fully aware of and actively complying with Fair Trade Outsourcing’s policies and procedures relevant to your own responsibilities and to corporate policies and procedures including equality, sustainability and the environment, health and safety and data protection.


The candidate must possess the following qualifications:

  • Graduate of Bachelor’s/College Degree in Human Resources Management, Psychology, Business Management, Behavioral Science, Industrial Science, Political Science,

  • Law, Information Technology, Information System, Social Sciences, Community Development, or equivalent;

  • Preferably male and a licensed Psychometrician;

  • Exposure in the drafting of Notice to Explain (NTE) and Notice of Decision (NOD) and conducting of mediations and administrative hearings or conference is an advantage;

  • Data Privacy certification is an advantage;

  • Basic Occupational Safety and Health (BOSH) certification is an advantage;

  • Lean Six Sigma certification is an advantage;

  • Must possess strong and excellent leadership, communication, interpersonal, and problem- solving skills;

  • Must possess strong analytical and problem-solving skills, ability to analyze data, understand trends, including the development and monitoring of the EEO/AA action plan  for designated site/location; develop recommendations for action based on the analysis. Comfortable rolling up your sleeves to get things done;

  • Must possess superior communication skills and the ability to communicate large and complex change; and

    Open to fresh graduates/passers.


You'll report to: Senior HR Business Partner

Team: Human Resources

Location: 6th Floor, One Lorton Building, Ledesma St. Iloilo City

Start date: As soon as possible  

Application Process

Resume review  

Interview with Recruitment Officer  

Interview with Hiring Manager  


Mandated Benefits

Social Security System, PhilHealth, PAG-IBIG, Shift differential, premium pay, 13th-month pay

Mandated Benefits

Service Incentive,
Solo Parent, Paternity, Maternity,
VAWC, Magna Carta


Above minimum wage salary, COLA (Cost Of Living Adjustment), Financial Assistance (Catastrophic Fund)
Referral Incentives

Company Benefits

Healthcare, dental, life insurance,  daily hospital income and personal accident benefit

Impact Programs

English Proficiency Directed Training, Zero Interest Microloan for business
Zero Interest Motorcycle loan


Vacation, Sick, Quarantine, and Bereavement leaves 

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