IT Specialist (Bacolod)

One Lorton Building, Ledesma St., Iloilo City, 5000 , Philippines

Who we are:

Fair Trade Outsourcing™ (FTO) is a fast-growing BPO company and fair trade outsourcing center that provides impact sourcing work for companies worldwide.  

Our main office is in Philadelphia, Pennsylvania with a global network of delivery centers in the Philippines, Mexico, and Ghana.  

In the Philippines, we already have four centers with more than a hundred employees in each site.  


We are a Fair Trade Outsourcing Center Company that delivers superior results for clients by valuing our agents, ensuring their safety, and improving their economic welfare.  


We seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment, eventually growing a new generation of capital owners from wage earners. 


Key Responsibilities:

-Coordinates with any senior IT or any higher-ranked personnel in the IT and 
-Engineering department for any concerns related to the department, to resolve any hardware, software, and networking concerns as related to agent or support workstations and other IT equipment or systems.  
-Ensure the continuous up-time of our networks, workstations, and other IT equipment or systems. 
-Ensure security of data, network access, and backup systems. 
-Processes and resolves any IT helpdesk-related concerns.  
-Processes Inventory documentation of any IT hardware, software, and networking assets. 
-Communicates any concerns to superiors to facilitate swift resolutions.


-BSIT/equivalent technical course OR relevant IT/support experience 
-High level of self-motivation and self-confidence 
-Amenable to flexible schedule - we are operational 24/7. 
-Mid-level English Proficiency is a MUST. 
-Knowledge of networking concepts (OSI model, basic routing, CIDR, etc.) 
-PC repair skills (troubleshooting Windows, basic hardware, etc.). 
-Ability to adapt new concepts/software/hardware to ever-changing situations. 
-Ability to assess and learn from mistakes quickly while under pressure. 
-Willingness to improve practical application of technical English real-time. 
-Passion for learning/dedication to the IT field as a career. 
-Able to take critique well and has a good sense of humor. 
-Confidence to disagree with your immediate supervisor when you think he/she is wrong (and can demonstrate why) 


You'll report to: Senior IT Specialist 
Team: Information Technology
Location:EMB Building, Doña Juliana Avenue, Brgy. 33, Bacolod City (northeast of Bacolod South Public Market/Libertad)
Start date: As soon as possible  

Application Process

Resume review  

Interview with Recruitment Officer  

Interview with Hiring Manager  


Mandated Benefits

Social Security System, PhilHealth, PAG-IBIG, Shift differential, premium pay, 13th-month pay

Mandated Benefits

 Service Incentive,
Solo Parent, Paternity, Maternity,
VAWC, Magna Carta

Prime location

Above minimum wage salary, COLA (Cost Of Living Adjustment), Financial Assistance (Catastrophic Fund)
Referral Incentives

Company Benefits

 Healthcare, dental, life insurance,  daily hospital income, and personal accident benefit

Impact Programs

English Proficiency Directed Training, Zero Interest Microloan for business
Zero Interest Motorcycle loan


Vacation, Sick, Quarantine, and Bereavement leaves