Medical Billing Representative

One Lorton Building, Ledesma Street, Iloilo City, Iloilo ,, Philippines

Who we are: 

Fair Trade Outsourcing™ (FTO) is a fast-growing BPO company and fair trade outsourcing center that provides impact sourcing work for companies worldwide.

Our main office is in Philadelphia, Pennsylvania with a global network of delivery centers in the Philippines, Mexico, and Ghana.

In the Philippines, we already have four centers with more than a hundred employees in each site.

We are a Fair Trade Outsourcing Center Company that delivers superior results for clients by valuing our agents, ensuring their safety, and improving their economic welfare.  

We seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment, eventually growing a new generation of capital owners from wage earners. 


  • Appeal denied services to insurance agencies  

  • Write-off unpaid claims  

  • Mail Secondary Claims  

  • Mail Statements for Co-pays and Patient Balances  

  • Clean-up accounts 

  • Process Insurance Refund Requests for an overpayment  

  • Process Check Refund Requests from Patients work weekly reports 

  • Assists medical offices with any patient/insurance payment questions  

  • Achieve departmental goals for accurately submitting both paper and electronic 

  • Insurance claims for the previous day’s treatment 

  • Verify all demographic (spelling of names, date of birth, and the insurance carrier) information is correct  

  • Correct insurance and demographic information if incorrect and resubmit a corrected claim within 95 days from DOS  

  • Adheres to company, department, corporate, personnel and standard policies and Procedures 

  • Attend all mandatory company in-services and staff development activities as scheduled 

  • Adhere to company standards concerning conduct, dress, attendance, and Punctuality 

  • Support company-wide quality/performance improvement goals and objectives 

  • Maintain confidentiality of company employees and patient information 

  • Perform other duties as assigned 

  • Provide support as an Administrative Assistant 

  • Communicating with clients via phone and email 

  • Entering Data into the client system 

  • Submission of claims, EOBs, and other pertinent billing documents 

  • Resolve client and billing issues with client team 

  • Accessing data points in client tools 

  • Modifying, emailing and faxing documents 


  • Health Insurance Bachelor's degree in business, health care administrative, accounting or relevant field is recommended.

  • A minimum of 1 year experience as a medical biller or similar role.

  • Must have the ability to multitask and manage time effectively.

  • Excellent written and verbal communication skills.

  • Outstanding problem-solving and organizational abilities.

  • Senior Level EP

Mandated Benefits

Social Security System, PhilHealth, PAG-IBIG, Shift differential, premium pay, 13th-month pay

Mandated Benefits

 Service Incentive,
Solo Parent, Paternity, Maternity,
VAWC, Magna Carta


Above minimum wage salary, COLA (Cost Of Living Adjustment), Financial Assistance (Catastrophic Fund)
Referral Incentives

Company Benefits

Healthcare, dental, life insurance,  daily hospital income and personal accident benefit

Impact Programs

English Proficiency Directed Training, Zero Interest Microloan for business
Zero Interest Motorcycle loan


Vacation, Sick, Quarantine, and Bereavement leaves 

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