Medical Billing Representative

1688 Ledesma St. 2nd Floor, One Lorton Building IloIlo 5000, , Philippines

Who we are: 

Fair Trade Outsourcing™ (FTO) is a fast-growing BPO company and fair trade outsourcing center that provides impact sourcing work for companies worldwide.

Our main office is in Philadelphia, Pennsylvania with a global network of delivery centers in the Philippines, Mexico, and Ghana.

In the Philippines, we already have four centers with more than a hundred employees in each site.

We are a Fair Trade Outsourcing Center Company that delivers superior results for clients by valuing our agents, ensuring their safety, and improving their economic welfare.  

We seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment, eventually growing a new generation of capital owners from wage earners. 



Post cash payments, primary & secondary insurance payments, and Payment Plans  

Appeal denied services to insurance agencies  

Write-off unpaid claims  

Mail Secondary Claims  

Mail Statements for Co-pays and Patient Balances  

Clean-up accounts 

Process Insurance Refund Requests for an overpayment  

Process Check Refund Requests from Patients work weekly reports 

Assists medical offices with any patient/insurance payment questions  

Achieve departmental goals for accurately submitting both paper and electronic 

Insurance claims for the previous day’s treatment 

Verify all demographic (spelling of names, date of birth, and the insurance carrier) information is correct  

Correct insurance and demographic information if incorrect and resubmit a corrected claim within 95 days from DOS  

Adheres to company, department, corporate, personnel and standard policies and Procedures 

Attend all mandatory company in-services and staff development activities as scheduled 

Adhere to company standards concerning conduct, dress, attendance, and Punctuality 

Support company-wide quality/performance improvement goals and objectives 

Maintain confidentiality of company employees and patient information 

Perform other duties as assigned 

Provide support as an Administrative Assistant 

Communicating with clients via phone and email 

Entering Data into the client system 

Submission of claims, EOBs, and other pertinent billing documents 

Resolve client and billing issues with client team 

Accessing data points in client tools 

Modifying, emailing and faxing documents 



Health Insurance Bachelor's degree in business, health care administrative, accounting or relevant field is recommended.
A minimum of 1 year experience as a medical biller or similar role.
Must have the ability to multitask and manage time effectively.
Excellent written and verbal communication skills.
Outstanding problem-solving and organizational abilities.
Senior Level EP

Application Process

  • Resume Review

  • Interview with Recruitment Officer  

  •  Interview with Hiring Manager  

  •  Offer  


You'll report to: Operations Manager 

Team: Operations Manager

Location:  Iloilo City   

Start date: As soon as possible  

Mandated Benefits

 Service Incentive,
Solo Parent, Paternity, Maternity,
VAWC, Magna Carta


Vacation, Sick, Quarantine, and Bereavement leaves 

Company Benefits

Healthcare, dental, life insurance,  daily hospital income and personal accident benefit


Above minimum wage salary, COLA (Cost Of Living Adjustment), Financial Assistance (Catastrophic Fund)
Referral Incentives

Mandated Benefits

Social Security System, PhilHealth, PAG-IBIG, Shift differential, premium pay, 13th-month pay

Impacted Programs

English Proficiency Directed Training, Zero Interest Microloan for business
Zero Interest Motorcycle loan