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Quality Analyst

One Lorton Building, Ledesma Street, Iloilo City, Iloilo ,, Philippines

Who we are: 

Fair Trade Outsourcing™ (FTO) is a fast-growing BPO company and fair trade outsourcing center that provides impact sourcing work for companies worldwide.

Our main office is in Philadelphia, Pennsylvania with a global network of delivery centers in the Philippines, Mexico, and Ghana.

In the Philippines, we already have four centers with more than a hundred employees in each site.


Mission 

We are a Fair Trade Outsourcing Center Company that delivers superior results for clients by valuing our agents, ensuring their safety, and improving their economic welfare.  

Vision 

We seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment, eventually growing a new generation of capital owners from wage earners.


SUMMARY:

Quality Analyst are information technology experts who specialize in analyzing, collecting, storing and creating maintaining database. They are responsible for testing data in information systems to make sure that this data is not corrupt or inaccurate. The Quality Analyst is also expected to act as a consultant for others who utilize the data contained in the information systems.

RESPONSIBILITIES AND DUTIES: 


● Responsible for accurate and timely creation and updating of master data.
● Verifies entered data by reviewing, correcting, deleting or re-entering data to ensure accuracy
● Responsible for ensuring that the master data is meeting the quality standard set by Global/Regional Process owners.
● Responsible for processing requests received from the business partners for Master Data creation or updates in data base.
● Responsible for process improvement, awareness, adherence and compliance to business requirements related to ISO, Quality, and Continuous Improvement.
● Knowledgeable in creating and maintaining the Dashboard to reflect the reports needed by the stakeholders.
● Responsible for designing databases for specific stakeholder use and training stakeholder in the use of data storage and retrieval systems, databases and software.r+


Skills Need:

● A bachelor’s degree in computer science or a related discipline, teamed experience in qualityanalysis environments
● Excellent problem-solving skills and keen attention to detail
● High regard for safety standards and quality control.

● Experience in working with Microsoft Office, database software and QA application


cation

Hierarchy

You'll report to: Quality Manager

Department: Process Improvement

Application Process

Resume review, Interview with HR Recruitment Officer, Interview with Hiring Manager, and Offer

Mandated Benefits

Social Security System, PhilHealth, PAG-IBIG, Shift differential, premium pay, 13th-month pay, Service incentive leave and annual conversion,
Solo parent leave, Paternity leave, Maternity leave, and
VAWC leave

Perks

Above minimum wage salary, COLA (Cost Of Living Adjustment), Financial Assistance (Catastrophic Fund)
Referral Incentives

Impact Programs

English Proficiency Directed Training, Zero Interest Microloan for business
Zero Interest Motorcycle loan
Win-a-Fridge

PTOs

 Vacation, Sick, Quarantine, and Bereavement leaves