Client Experience Representative

One Lorton Building, Ledesma Street, Iloilo City, Iloilo ,, Philippines

Who we are: 

Fair Trade Outsourcing™ (FTO) is a fast-growing BPO company and fair trade outsourcing center that provides impact sourcing work for companies worldwide.

Our main office is in Philadelphia, Pennsylvania with a global network of delivery centers in the Philippines, Mexico, and Ghana.

In the Philippines, we already have four centers with more than a hundred employees in each site.

We are a Fair Trade Outsourcing Center Company that delivers superior results for clients by valuing our agents, ensuring their safety, and improving their economic welfare.  

We seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment, eventually growing a new generation of capital owners from wage earners. 

Client Experience Representatives are expected to assist current or potential test takers with scheduling, connecting, or any issues that they may be experiencing. Representatives are also expected to assist professors and/or administrators with basic concerns such as checking the test taker’s exam status, or any issues that are still within their scope of knowledge and support.

Key roles:

  • They are expected to answer and provide excellent service by answering all their concerns and providing them with real-time resolution. 

  • Representatives are tasked to do Chats, Calls and Tickets. 

  • Representatives are expected to maintain professional and keep their integrity within the operations. 


  • Must be willing to work on a flexible schedule including Weekends and/or holidays.

  • Should be responsible, reliable, attentive to detail and with good active listening skills.


You'll report to: Manager on Duty

Team: Operations

Location:  Iloilo City   

Start date: As soon as possible 

Application Process

Resume review  

Interview with Recruitment Officer  

Interview with Hiring Manager  


Mandated Benefits

Service Incentive, Solo Parent, Paternity, Maternity, VAWC, Magna Carta

Mandated Benefits

Social Security System, PhilHealth, PAG-IBIG, Shift differential, premium pay, 13th-month pay


Above minimum wage salary, COLA (Cost Of Living Adjustment), Financial Assistance (Catastrophic Fund), Referral Incentives

Company Benefits

Healthcare, dental, life insurance,  daily hospital income, and personal accident benefit

Impact Programs

English Proficiency Directed Training, Zero Interest Microloan for business
Zero Interest Motorcycle loan


Vacation, Sick, Quarantine, and Bereavement leaves