21. It is the act of confirming, acquiescing, or yielding.
*22. It is the kind, grade, or make of a product or service, as indicated by a stamp, trademark, or a mark made by burning or otherwise, to indicate kind, grade, make, ownership, etc.
*23. The ability to understand and share the feelings of another.
*24. It is the support you offer your customers - both before and after they buy and use your products or services.
*25. It is a road map to how calls will be handled from the moment they enter the phone system to the end of the call.
*1. What is multi-tasking, and what are the benefits of multi-tasking? (5 pts)
*2. What is customer adaptability and why is it so important? (10 pts)
*3. Why is customer service a very important life skill? (10 pts)
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